Cancellation Rights

Holiday Return Policy

To make your holiday online shopping experience safe and convenient, we’ve temporarily extended our return policy through the holiday season. Our holiday return policy requires that all purchases made between November 21, 2024, and December 23, 2024, may be returned until January 31, 2025. Please note that all other terms and conditions provided in our Terms & Conditions are still applicable. 

When purchasing on Asetek.com, with the exceptions mentioned herein, you may cancel your purchase within 14 days unless the purchase is of goods covered by Section18(2) of the Danish Consumer Contract Act (“Forbrugeraftaleloven”).

Be aware that your right to receive a full refund of the purchase sum upon cancellation is prerequisite on your return of the goods in a condition, where the product is in ‘as new’ condition and only impaired due to handling necessary to determine the nature, characteristics and functioning of the goods.

In order to receive the entire purchase amount back, you may do the same as you can in a physical store. You can inspect the product but do not take it into actual use. Upon assembly with other products (e.g. sim racing rigs) and/or use in gaming, the product is considered to have been put into use. If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

All custom orders are subject to a no-refund and no-exchange policy. This policy recognizes the bespoke nature of these items, tailored to your specific requirements. Due to their customization, they cannot be restocked or resold. Please ensure your specifications for custom orders are accurate and complete before finalizing your purchase.

We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article.

The period in which you have a right to cancellation is calculated from the day on which you, or a third party designated by you, excluding the carrier, took physical delivery of the goods.

To cancel your purchase, you must notify us of your decision to do so in an unequivocal statement.

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. Please note that freight charges will not be refunded if you cancel part of your purchase.

Any inquiries concerning the right of cancellation must be sent to:

Asetek Danmark A/S
Danish registration no. (CVR-no.) 25210980
Skjoldet 20
DK- 9230  Svenstrup J
Telephone.: +45 9645 0047
Email: [email protected]

If you choose to write to us by e-mail in connection with the cancellation of your purchase, we will acknowledge receipt of the message as soon as possible by e-mail. You can also fill out and submit the standard cancellation form, which is to be found at the bottom of these terms.

 

Effects of cancellation

In exercising the right of cancellation, your payment will be refunded, subject to any deterioration in the goods due to handling other than that necessary to determine the nature, characteristics and functioning of the goods.

After a specific assessment in each case, we reserve the right to reduce the refund or to have the payment completely cancelled.

You must cover the cost of returning the goods to Asetek.

Repayment will be made using the same means of payment used in the original transaction unless a different form of repayment is specifically agreed.

You will not be charged any fees in connection with the refund.

Refunds will be made without undue delay and in any case within 14 days of the date on which we have received notification of your decision to cancel the purchase.

However, we may withhold the refund until we have received the goods back, or you have provided documentation to have returned the goods, whichever is earlier.